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Learn how to manage customer conversations, use the ZazzyAgent Shared Inbox, assign chats to agents, add internal notes, handle AI-to-human handoffs, and organize support workflows.
Automation can handle a large part of customer communication, but some conversations need a human. ZazzyAgent's inbox gives your team a place to view and manage customer conversations, take over from
An AI Agent can handle a conversation automatically, but sometimes your human team needs additional context. An internal note lets the AI leave information for your team without sending it to the cust
Some customer requests cannot be completed during the current conversation. A customer might say: Please have someone call me tomorrow. Or: I'll send the documents later. Please remind the team. I
A busy support inbox needs a clear distinction between active issues and completed conversations. ZazzyAgent AI Agents can mark a conversation as solved when the customer's issue has actually been res
Your business may not want automated replies running exactly the same way 24 hours a day. During working hours, your team may be available to handle conversations. Outside those hours, you may want th
A customer sends a message. Then nothing happens for several seconds. They may wonder: Did the message go through? A typing indicator can make that waiting period feel more natural by showing that a
