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Customers don't follow customer journeys. They follow whatever is happening in their head at that moment. Someone may start with: “How much does this cost?” Then: “Can you tell me if it works with
A customer asks: “How much does it cost?” Is that a sales-ready lead? Not necessarily. Another customer says: “We're comparing options and want to get started next month. Can someone walk me throug
Lead qualification is usually presented as a list of questions. Name. Company. Budget. Requirement. Timeline. That works when someone is willing to fill out a form. Customer conversations are differen
A sequence can continue for hours or days. That creates an important WhatsApp messaging consideration. A customer may start a conversation today, but your sequence may send its next message much later
Creating a sequence is only part of the job. You also need to know what happened after the messages were scheduled. Did ZazzyAgent target the customer? Was the message sent? Was it delivered? Did one
Sometimes a customer should stop receiving a sequence. Sometimes you need to remove them and start the sequence again from the beginning. This is useful when: A customer completed the original journe
A sequence is designed to continue communication after a customer enters an automation. But before the sequence can send anything, the customer needs to be enrolled. ZazzyAgent supports several ways t
A customer conversation can end without the customer saying no. They may say: “I'll think about it.” “Send me the details.” “I'll check with my partner.” “Call me tomorrow.” “I'll confirm the
A good AI agent needs to know more than how to answer. It needs to know when it should stop answering. That sounds simple. In a real customer conversation, it can be one of the most important parts of
