Launching an AI agent does not mean the configuration is finished. The first version is usually built from assumptions: These are the questions customers ask. This is the information they need. T
A common mistake after launching an AI agent is measuring only: How many conversations did the AI handle? That number is useful. It is not enough. An AI agent can handle 10,000 conversations and sti
Building an AI agent is only part of the work. Before customers use it, you need to know whether it behaves correctly when the conversation does not go exactly as planned. A basic test such as: “What
One of the easiest ways to create a confusing AI agent is to give it information that disagrees with itself. Imagine your knowledge contains: “Returns are accepted within 7 days.” Another document s
An AI agent is useful because it does more than generate a reply. It can decide that the next step should be: answering a question asking for missing information using a tool or action checking li
Businesses often ask: “Should I keep using the WhatsApp Business App, move to the API, or connect both?” The old comparison was simple: WhatsApp Business App versus WhatsApp Business Platform But th
Before connecting WhatsApp Business to a platform, many businesses have the same concern: “What happens to all the chats and contacts already on my phone?” That is a reasonable question. And the ans
One question comes up before many businesses connect WhatsApp to a platform: “Can I still use the WhatsApp Business App on my phone after I connect WhatsApp API?” For the supported WhatsApp Business
For a long time, businesses had to make an uncomfortable choice. Keep using the WhatsApp Business App on the phone. Or connect the number to the WhatsApp Business Platform and move the number into an
