# ZazzyAgent Outbound Webhooks | Send Customer Data to Other Apps

Most people first learn about webhooks as a way to send information **into** ZazzyAgent.

Outbound webhooks work in the opposite direction.

They let ZazzyAgent send information to another application when something happens.

For example:

**Customer completes lead form**

↓

**ZazzyAgent**

↓

**Outbound webhook**

↓

**CRM**

The CRM can then create or update the customer automatically.

## What can you send?

Depending on the workflow, outbound webhooks can send information such as:

*   Subscriber information
    
*   Name
    
*   Phone
    
*   Email
    
*   Custom fields
    
*   User Input responses
    
*   Other supported workflow data
    

## When should you use an outbound webhook?

Use one when another application needs customer information collected by ZazzyAgent.

Examples:

*   Send leads to CRM
    
*   Send form responses to your backend
    
*   Trigger email automation
    
*   Send data to Zapier
    
*   Send customer data to an internal application
    
*   Trigger another workflow
    

The current integration workflow supports sending chatbot-collected data to external services through outbound webhooks.

## Example: Lead form to CRM

Customer completes:

> Name: Rahul Email: [rahul@example.com](mailto:rahul@example.com) Phone: +91XXXXXXXXXX Requirement: WhatsApp automation

ZazzyAgent collects the data.

Then the outbound webhook sends it to your CRM.

The CRM creates:

> Rahul — New Lead

No manual data entry is required.

## Step 1: Collect the customer information

Build a User Input workflow.

Ask the questions you need.

For example:

1.  Name
    
2.  Email
    
3.  Phone
    
4.  Requirement
    

Save each response into the appropriate field.

## Step 2: Create the receiving webhook

Open the external system.

Create a webhook endpoint or use a service such as your automation platform's webhook trigger.

The external system will provide a URL.

## Step 3: Copy the receiving URL

Copy the URL.

You will use it when configuring the outbound webhook inside ZazzyAgent.

## Step 4: Create the outbound webhook

Open the relevant WhatsApp/automation configuration in ZazzyAgent.

Create an outbound webhook.

Enter:

*   Webhook name
    
*   Receiving URL
    
*   Trigger type
    
*   Flow/User Input flow
    
*   Fields to send
    

## Step 5: Choose the trigger

Choose the event that should send the information.

For example:

> User Input completed

This means the webhook runs after the customer finishes the specified input flow.

## Step 6: Choose the fields

Select the customer information you want to send.

For example:

*   Name
    
*   Email
    
*   Phone
    
*   Product Interest
    
*   Budget
    

Don't send information the receiving application doesn't need.

## Step 7: Save the configuration

Save the outbound webhook.

## Step 8: Test the flow

Run your User Input workflow.

Enter sample data.

Then check the receiving application.

You should see the webhook payload arrive.

## Example payload

The actual structure depends on the receiving system, but conceptually it may contain:

```json
{
  "name": "Rahul",
  "email": "rahul@example.com",
  "phone": "+919999999999",
  "requirement": "WhatsApp automation"
}
```

The destination application can then process the data.

## Connect ZazzyAgent to Zapier

A common setup is:

**ZazzyAgent**

→ Outbound Webhook

→ Zapier Webhook Trigger

→ Other Zapier actions

You could then:

*   Create a CRM lead
    
*   Send an email
    
*   Add a row to a spreadsheet
    
*   Create a task
    
*   Send a Slack notification
    
*   Trigger another application
    

The exact actions depend on the destination platform.

## Troubleshooting

### Webhook doesn't arrive

Check:

*   Receiving URL
    
*   Trigger configuration
    
*   User Input completion
    
*   External webhook service
    
*   Whether the flow actually ran
    

### Some fields are missing

Check whether those fields were enabled in the outbound webhook configuration.

### Data is present but incorrect

Check the field mapping.

Make sure you're sending the intended custom field or response.

### CRM creates duplicate leads

Look at the trigger conditions.

Make sure the outbound webhook isn't being triggered multiple times for the same customer.

## Don't send unnecessary customer data

Only send what the receiving application needs.

A CRM might only need:

*   Name
    
*   Phone
    
*   Email
    
*   Requirement
    

There's no reason to send unrelated conversation data.

## Inbound vs outbound webhook

Remember:

### Incoming

**Other app → ZazzyAgent**

Use this when an external event should start a ZazzyAgent workflow.

### Outbound

**ZazzyAgent → Other app**

Use this when ZazzyAgent needs to send collected information elsewhere.

Understanding the direction makes webhook configuration much easier.

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