# WooCommerce Abandoned Cart Recovery on WhatsApp | ZazzyAgent

Customers often add products to their cart without completing checkout.

A WhatsApp reminder can give them an easy way to return to the cart.

A typical abandoned-cart workflow looks like:

**Cart abandoned**

↓

**WooCommerce sends event**

↓

**ZazzyAgent receives webhook**

↓

**Customer information is mapped**

↓

**WhatsApp reminder**

↓

**Customer returns to checkout**

## What you need

Prepare:

*   WooCommerce store
    
*   WordPress access
    
*   Connected WhatsApp account
    
*   Approved WhatsApp template
    
*   Abandoned-cart webhook integration
    
*   ZazzyAgent webhook workflow
    

## Step 1: Create the WhatsApp template

Create a suitable WhatsApp marketing template.

Example:

> Hi {{1}}, you still have items waiting in your cart. Complete your order here: {{2}}

Use an appropriate CTA where supported.

The template should be approved before using it in the applicable WhatsApp workflow.

## Step 2: Prepare your WooCommerce store

Use the supported abandoned-cart webhook integration for your WooCommerce setup.

Depending on your current setup, this may involve installing and configuring the relevant integration/plugin in WordPress.

## Step 3: Create the webhook workflow

Open:

**WhatsApp → Webhook Workflow**

Create a new workflow.

Give it a useful name:

> WooCommerce Abandoned Cart

Select the appropriate WhatsApp account.

Select the approved template.

Create the workflow.

## Step 4: Copy the webhook URL

Copy the ZazzyAgent webhook callback URL.

You'll use this inside the WooCommerce/WordPress configuration.

## Step 5: Add the webhook URL to WordPress

Open the relevant abandoned-cart webhook settings in WordPress.

Paste the ZazzyAgent webhook URL.

Save the configuration.

## Step 6: Send a sample webhook

Use the integration's test/sample webhook feature where available.

This lets you confirm that ZazzyAgent receives the cart data.

## Step 7: Capture the webhook response

Open your ZazzyAgent workflow.

Capture the sample response.

Look at the available fields.

You may receive information such as:

*   Customer name
    
*   Phone number
    
*   Cart data
    
*   Product information
    
*   Cart or checkout URL
    

The exact field paths depend on your integration.

## Step 8: Map the important fields

Map:

**Customer Name**

→ customer's first name

**Phone Number**

→ customer's billing phone

**Cart URL**

→ customer cart/checkout link

Use the actual captured field names rather than assuming the structure.

## Step 9: Configure the delay

You don't necessarily want the reminder to go out at the exact instant the cart becomes abandoned.

Choose a sensible delay.

For example:

**Cart abandoned**

↓

Wait

↓

Send reminder

Your actual delay should be based on your customer journey and business model.

## Step 10: Test the workflow

Create a test cart.

Leave the checkout incomplete.

Confirm:

1.  WooCommerce detects the abandoned cart.
    
2.  Webhook is sent.
    
3.  ZazzyAgent receives it.
    
4.  Fields are mapped.
    
5.  Template variables are populated.
    
6.  WhatsApp message is sent.
    

## Why isn't the abandoned-cart reminder working?

### Webhook isn't triggered

Check the WooCommerce integration/plugin and confirm it is active.

### ZazzyAgent receives nothing

Check the webhook URL.

### Customer name is blank

Check the name field mapping.

### Phone number is wrong

Check the actual phone value sent by WooCommerce.

You may need to format the number correctly.

### Template isn't sending

Check:

*   Template approval
    
*   Template availability
    
*   Variables
    
*   WhatsApp eligibility
    
*   Message status
    

## Prevent reminders after purchase

This is one of the most important parts of cart recovery.

Imagine:

**10:00 AM**

Customer abandons cart.

↓

**10:30 AM**

Reminder scheduled.

↓

**10:25 AM**

Customer completes purchase.

You don't want the 10:30 AM reminder to arrive after checkout.

Your workflow should use whatever supported conditions or follow-up logic are available to prevent reminders after a completed purchase.

## Multiple abandoned-cart reminders

A more advanced setup might use:

**Reminder 1**

↓

Later

**Reminder 2**

↓

Later

**Final reminder**

Don't send too many reminders.

Each message should provide a reason for the customer to return.

## Example reminder sequence

### Reminder 1

> Hi Rahul, you left some items in your cart. Would you like to complete your order?

### Reminder 2

> Your selected items are still waiting for you.

### Final reminder

> Need help completing your order? Reply here and we'll help.

Promotional wording and timing should follow the applicable WhatsApp rules.

## Improve the experience

Make the reminder useful.

A good message should:

*   Identify the customer
    
*   Remind them what they were doing
    
*   Provide a clear next step
    
*   Make returning to checkout easy
    
*   Give them a way to ask for help
    

The underlying abandoned-cart workflow supports webhook-based cart detection, customer-data mapping and configurable delays.

## Complete workflow

```text
Customer adds products
        ↓
Cart abandoned
        ↓
WooCommerce / WordPress
        ↓
Webhook
        ↓
ZazzyAgent
        ↓
Capture data
        ↓
Map customer + cart URL
        ↓
Wait
        ↓
WhatsApp template
        ↓
Customer
```

This pattern can be adapted for many other ecommerce events.