# How to Build Your First WhatsApp Chatbot Flow in ZazzyAgent

Your first chatbot does not need to be complicated.

A simple menu with three choices can teach you almost everything you need to know about Flow Builder:

**Trigger → Message → Choice → Branch → Action**

This guide walks through a simple WhatsApp customer-support flow.

## What we'll build

The customer sends:

> help

ZazzyAgent replies:

> Hi! How can we help?

Then shows:

**Track Order**

**Products**

**Talk to Support**

Each option takes the customer somewhere different.

## Before you start

You need:

*   Connected WhatsApp account
    
*   Flow Builder access
    
*   A WhatsApp automation setup
    
*   A clear purpose for the flow
    

If you haven't connected WhatsApp yet, see [How to Get WhatsApp API and Connect WhatsApp to ZazzyAgent](https://blog.zazzyagent.com/how-to-get-whatsapp-api-and-connect-whatsapp-to-zazzyagent).

## Step 1: Create a flow

Open Flow Builder.

Create a new flow.

Give it a useful name:

> Main Customer Menu

Avoid:

> Flow 1

A clear name matters once you have multiple automations.

## Step 2: Configure the trigger

Open the Start Bot Flow configuration.

Set the keyword:

> help

Choose the appropriate matching mode.

For a simple example, an exact keyword match is easy to understand.

The current Flow Builder trigger configuration supports exact keyword matching and broader string matching.

## Step 3: Add the welcome message

Add a text message:

> Hi! Welcome to our support team. How can we help you?

Keep the first message simple.

## Step 4: Add Quick Replies

Add:

**Track Order**

**Products**

**Talk to Support**

See [Quick Replies in ZazzyAgent: Complete Guide](https://blog.zazzyagent.com/quick-replies-zazzyagent-complete-guide).

## Step 5: Create the Track Order branch

Connect:

**Track Order**

to a new message:

> Sure. Please provide your order number.

You can then add User Input if you want the order number collected and saved.

See [ZazzyAgent User Input: Build Forms Inside WhatsApp](https://blog.zazzyagent.com/zazzyagent-user-input-guide).

## Step 6: Create the Products branch

Connect:

**Products**

to:

> Great! What would you like to see?

You can then send:

*   Product categories
    
*   Images
    
*   Catalog content
    
*   Product recommendations
    
*   Another menu
    

## Step 7: Create the Support branch

Connect:

**Talk to Support**

to:

> I'll connect you with our support team.

You can then route the conversation to the appropriate human-support workflow.

See [ZazzyAgent Shared Inbox: Manage Customers and Human Handoffs](https://blog.zazzyagent.com/zazzyagent-shared-inbox-human-handoff-guide).

## Step 8: Save the flow

Save the complete flow.

The current Flow Builder documentation specifically emphasizes saving the flow after configuration.

## Step 9: Test it

Send:

> help

from your test WhatsApp account.

You should receive:

> Hi! Welcome to our support team. How can we help you?

Then the three options.

Test each one.

## Test Track Order

Tap:

**Track Order**

Confirm that the order-information path starts.

## Test Products

Tap:

**Products**

Confirm that the product path starts.

## Test Support

Tap:

**Talk to Support**

Confirm that the support path works.

## Why this simple flow matters

You've now used:

*   Trigger
    
*   Text
    
*   Quick Replies
    
*   Branching
    
*   User Input
    
*   Human support
    

Those are the foundations of much more advanced automations.

## Add a condition

You could extend the flow.

For example:

**Customer Type = VIP**

→ VIP support

Otherwise:

→ Standard support

See [How to Use Conditions in ZazzyAgent Flow Builder](https://blog.zazzyagent.com/how-to-use-conditions-in-zazzyagent-flow-builder).

## Add a label

You could label customers who choose:

**Products**

with:

> Product Interest

This can later be used for segmentation.

See [How to Use Labels in ZazzyAgent](https://blog.zazzyagent.com/how-to-use-labels-zazzyagent).

## Add a sequence

After a customer requests product information:

**Product Information**

→ Start Sales Follow-up

See [How to Start a WhatsApp Sequence From a ZazzyAgent AI Agent](https://blog.zazzyagent.com/ai-agent-assign-sequence-zazzyagent) for sequence concepts.

## Add AI later

You can also place AI into a structured automation.

For example:

**Products**

→ AI Product Assistant

The AI can understand natural-language questions rather than forcing the customer through menus.

## Add an API later

Suppose the customer chooses:

**Track Order**

You could call an API to retrieve the live order status.

See [HTTP API in ZazzyAgent: Complete Guide](https://blog.zazzyagent.com/http-api-zazzyagent-guide).

## Your first flow architecture

```text
Customer types "help"
          ↓
Welcome Message
          ↓
Quick Replies
   ↓       ↓       ↓
Order    Products  Support
 ↓          ↓         ↓
Input     Products   Human
           /AI       Agent
```

## Common first-flow mistakes

### Too many options

Start with three to five meaningful options.

### No clear next step

Every choice should lead somewhere.

### Trying to build everything at once

Build the basic flow first.

### Not testing each branch

A flow isn't finished until every route works.

## What to build next

Once your first flow works, add one advanced feature at a time:

**User Input**

→ collect customer data

**Custom Fields**

→ save customer information

**Conditions**

→ branch based on data

**Labels**

→ classify customers

**Sequences**

→ follow up

**AI**

→ understand natural language

**APIs**

→ retrieve live information

That progression is easier to manage than trying to build a 100-step chatbot on your first attempt.